As part of a phone system feature update recently released by Microsoft, administrators will now have the ability to add telephone numbers and extensions for Direct Routing within the Teams Admin Center. For the purpose of this post I have used a test environment and will be assigning one of the users a number for …
Continue reading Adding Direct Routing Numbers via Teams Admin Center
Microsoft have announced several new updates for telephony within Microsoft Teams. These include services such as Operator Connect and Managed SBC from Metaswitch as well as updates on calling features and hardware. Operator Connect Operator Connect will become generally available this week, allowing organizations to enable PSTN services in Teams with participating operators. If you …
Continue reading What’s New for Microsoft Teams Phone System?
Microsoft have recently released an update on Teams Roadmap ID 83497. Teams will soon have the ability to record and transcribe 1:1 VOIP and PSTN calls. The call recording and transcription will be visible in your call history within the call details panel. This will be a huge feature addition for PSTN users. Microsoft have …
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Following the beta release of the new Microsoft Teams Support Engineer certification ( MS-740 ) I was keen to see what Microsoft would have in store during their Inspire conference. During their "Grow your Business with Hybrid Workplace" session Microsoft revealed that not only would the MS-700 exam be getting an update but also confirmed …
A recent LinkedIn post by Randy Chapman alerted me to a new addition to Teams calling features. As part of its drive to improve accessibility, Microsft has now intoduced Live Captioning for audio calls. So how do you turn it on and what does it look like? When receiving a call, head to the ellipses …
2020 has seen homeworking thrust upon many firstline and information workers across the globe and with this has come the pressure of trying to maintain productivity and a healthy work-life balance. over 30% of firstline and information workers are seeing signs of stress and mental fatigue as they try to squeeze in meetings, complete tasks, …
Continue reading New Teams Insights to Help Promote Wellbeing and Productivity.
Microsoft have given us some nice features within Teams Meetings recently with the addition of 3x3 video, raise hand and background effects as well as increasing the number of Live Event attendees to 20,000. Hopefully June will be no different with Microsoft ready to roll out some new features that have been scheduled on the …
I was recently asked to take part in a demonstration of what Teams Live Events is all about and how to navigate and produce an event. This made me realize that I had not written anything about this. With this in mind, I have written the following article to help gain a better understanding of …
I recently came across a Microsoft Blog post that outlined some of their commonly used keyboard shortcuts when in Microsoft Teams. When I realised that I had not actually used any shortcuts myself I set upon finding out what fun could be had with them and how handy they may actually be. Navigation I found …
Microsoft recently announced a new app that will provide a framework to automate the team provisioning process based on core teams and channel options which are relevant to optimizing usage. This will enable faster response times for team requests and offer a wealth of personalization options for organizations to implement repeatable best practices on team …
Continue reading Automate Teams provisioning with Request-A-Team!!
Ben Talks Teams 