Adding Direct Routing Numbers via Teams Admin Center

As part of a phone system feature update recently released by Microsoft, administrators will now have the ability to add telephone numbers and extensions for Direct Routing within the Teams Admin Center. For the purpose of this post I have used a test environment and will be assigning one of the users a number for …

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What’s New for Microsoft Teams Phone System?

Microsoft have announced several new updates for telephony within Microsoft Teams. These include services such as Operator Connect and Managed SBC from Metaswitch as well as updates on calling features and hardware. Operator Connect Operator Connect will become generally available this week, allowing organizations to enable PSTN services in Teams with participating operators. If you …

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Native Call Recording and Transcription for Microsoft Teams

Microsoft have recently released an update on Teams Roadmap ID 83497. Teams will soon have the ability to record and transcribe 1:1 VOIP and PSTN calls. The call recording and transcription will be visible in your call history within the call details panel. This will be a huge feature addition for PSTN users. Microsoft have …

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New Teams Certifications MS-740 & MS-720

Following the beta release of the new Microsoft Teams Support Engineer certification ( MS-740 ) I was keen to see what Microsoft would have in store during their Inspire conference. During their "Grow your Business with Hybrid Workplace" session Microsoft revealed that not only would the MS-700 exam be getting an update but also confirmed …

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New Teams Insights to Help Promote Wellbeing and Productivity.

2020 has seen homeworking thrust upon many firstline and information workers across the globe and with this has come the pressure of trying to maintain productivity and a healthy work-life balance. over 30% of firstline and information workers are seeing signs of stress and mental fatigue as they try to squeeze in meetings, complete tasks, …

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Automate Teams provisioning with Request-A-Team!!

Microsoft recently announced a new app that will provide a framework to automate the team provisioning process based on core teams and channel options which are relevant to optimizing usage. This will enable faster response times for team requests and offer a wealth of personalization options for organizations to implement repeatable best practices on team …

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